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Osyrus

Possible to upgrade?

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Osyrus    2

I'm pretty sure I know the answer but is there a way to upgrade from "Pioneer" to "Collector"?

 

Super stoked about the game and wouldn't mind paying the difference to upgrade.

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Unfortunately refund and replacement rather than upgrade is all that's possible.  I don't really know why, all I know is Xsolla told us that this was the only way we could let people upgrade, and we're not big enough to change their minds/policies. Sorry. 

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Radkiller    1
On 8/2/2017 at 1:23 AM, California Fats said:

Unfortunately refund and replacement rather than upgrade is all that's possible.  I don't really know why, all I know is Xsolla told us that this was the only way we could let people upgrade, and we're not big enough to change their minds/policies. Sorry. 

So do you think it is safe for me to "upgrade" to the $50 pack today even though I won't hear back from the refund team until Tuesday? I know there isn't an official release date for the alpha but with my luck I'll miss out on the beginning of it/the reduced price if I wait. 

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It should always be safe, but everyone should also remember that if you cancel your early bird order you lose those premiums. So upgrades are only loss-free if you're upgrading now from a normal, post-early-bird preorder. We apologize for that, but it's what Xsolla can handle for us.

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